And they just keep plugging away and plugging away at micro-sites. A new Bay Area company, Smalltown, has launched a micro-site service in San Mateo and Burlingame that serves as kind of a commerce-oriented city guide/Yellow Pages. The service has received $3 million in funding from Formative Ventures, a tech-oriented VC.
Micro-sites certainly seem to be “in.” Companies such as Premier Guide and EyeBallFarm are providing micro-sites as template-driven products, alongside a host of search-related services that drive leads to a business.
Smalltown’s service, however, isn’t specifically lead-driven. Instead, its approach is based on the idea that consumers will want to collect easily updateable “Webcards” of businesses in their community, and will regularly return to the Webcard page to see what’s up, and to exchange reviews, comments, etc. They can also email the Webcards to friends or associates.
As Smalltown puts it:
“Neighbors can share their reviews and recommendations, where pay-for-placement advertising is replaced by valuable merchant-generated information, and where all types of local content are integrated into one easy-to-use experience.”
As conceived by Smalltown, the Webcards have a free basic tier, but can be upgraded with photos, text, coupons and video. The latter is seen as especially valuable as videos become easier to produce and post. There is also an opt-in newsletter capability.
The upgraded tier is priced at $40 per month, which is higher than Yahoo Local’s $9.95 tier for enhanced listings. But it is considered a sharp discount to other local advertising channels (Yellow Pages, Penny Savers and coupons).
To sell the ads, the company is hiring dedicated sales agents – one for every 200,000 people. Until it scales up, one sales agent may rep several adjacent communities.
To me, the Webcards have been elegantly designed, are fairly intuitive to fill out, and serve as attractive alternatives to difficult-to-maintain websites or template-driven services. I say as much in a press release distributed by the company. But we’ll see whether SMEs will value the functionality of the cards as virtually standalone products (although the company’s welcome tab will showcase “featured cards” and “events.”)
My take is that lead generation is very much the thing right now, and that the service’s “look at me and come back often” approach is a little out-of-sync with the current marketplace. While the Webcards can be found on search engines, SEO and SEM truly isn’t the emphasis here.
Moreover, I think that Smalltown is going to have some difficulty generating traffic to the cards. Right now, its plan to drive traffic is based on viral, non-advertising techniques (sponsoring ice cream cones at fairs etc.) The economics of relying on local sales agents selling low cost products like this have also proved tough for other local online guides.
Another issue with Smalltown is that it is defining “local” within the city boundaries. Other local business sites are generally oriented around zip and proximity. This may or may not be a mistake. It can certainly be fixed.
Ultimately, Smalltown has developed a nice looking and easy-to-use ap. I look at it and my gut tells me it is nicer than most other local directory sites. It also has a nice URL that probably cost some real money. But my head tells me that to have any measure of success, it is going to have to be paired with sites that have strong media-like traffic….and can promise leads based on search results.











As always, good insights. I think the other problem Smalltown will encounter is the lack of web adoption and understanding by the very advertisers they are depending on for their revenue model. With local portals, defined by town limits or zip codes, the fence gets pretty small for advertisers that a) understand the value of PPC or Internet advertising and b) have a budget for such things. What I’ve found with most of my local advertisers is that they appreciate the web, like it, but don’t really want to buy it. In the towns that Smalltown has started, they might have a more receptive audience than Indianapolis, but expansion will be a problem. The digital divide will be their biggest obstacle.
I just spent more time than usual browsing through Smalltown San Mateo. The design is far, far ahead of anything else I’ve seen: clear, precise and fast as lightning. Having so many logically-linked actions packed right there around each card is high convenience. Exquisitely done, really. It also delivered better, faster results by far compared to InsiderPages, when I used my usual search phrases (soccer equipment – bicycle repair). I wonder if the whole thing is done in Flash.
I like the webcard device. It is getting close to what I’d ultimately like to see, which is to give users the same kind of position in the buying dynamic that they now have in the content dynamic. Being able to trade webcards with coupons looks like a start in that direction.
But from the other direction, as Tom and others have observed, is a great yawn from behind the counter at local local establishments. Nothing a tipping point won’t overcome, wherever it is…
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[...] When you have access to $3 million of VC money, you are going to eventually want to spend some of it. That’s what Smalltown, an IYP site with social aspects via reviews, calendars and (now) Top 10 lists, is doing. Five months after launching SME-oriented sites in San Mateo and Burlingame, Smalltown has announced three new Bay Area locales, added video uploads, hired a VP of Sales, and begun a Google campaign. [...]