Comments on: Restaurant.com Drives New Eat-in Diners http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/ Peter Krasilovsky's Fri, 18 May 2012 14:01:33 +0000 hourly 1 http://wordpress.org/?v= By: Chris http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-259087 Chris Fri, 18 Feb 2011 00:47:28 +0000 http://localonliner.com/?p=462#comment-259087 Thanks for the insight into restaurant.com's business model. I know this is an old post and living in the San Diego area, I actually knew the local restaurant.com rep down here for a while and she had managed to sign on quite a few restaurants over the years. I've always wondered though how they are able to offer such large discounts and still turn a profit for everyone. I know that it's sometimes difficult to deal with the fine print of the coupons. Thanks for the insight into restaurant.com’s business model. I know this is an old post and living in the San Diego area, I actually knew the local restaurant.com rep down here for a while and she had managed to sign on quite a few restaurants over the years.

I’ve always wondered though how they are able to offer such large discounts and still turn a profit for everyone. I know that it’s sometimes difficult to deal with the fine print of the coupons.

]]> By: How does Restaurant.com afford to run a 80% discount on gift certificates? - Quora http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-226410 How does Restaurant.com afford to run a 80% discount on gift certificates? - Quora Fri, 29 Oct 2010 21:55:25 +0000 http://localonliner.com/?p=462#comment-226410 [...] to give out as an incentive. There's a pretty good write-up of their business here: http://localonliner.com/2007/08/...Insert a dynamic date here BIU     @   @ ReferenceEdit [...] [...] to give out as an incentive. There's a pretty good write-up of their business here: http://localonliner.com/2007/08/…Insert a dynamic date here BIU     @   @ ReferenceEdit [...]

]]> By: Thomas B. Duffy http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-91001 Thomas B. Duffy Wed, 30 Jan 2008 23:32:36 +0000 http://localonliner.com/?p=462#comment-91001 I just want to say to Mr. VentureBlogAList that I have used the certificates all over the Philly and Atlantic City area with a zero refusal rate. I have had about 6 restaurants close on me, however. I just got a credit from customer service and applied it to another restaurant. In any event, this is probably why they tell you to show the certificate when being seated to make sure there are no problems. I'd also call ahead to make sure the place hasn't closed. These issues are hardly a big deal given the savings involved. I just want to say to Mr. VentureBlogAList that I have used the certificates all over the Philly and Atlantic City area with a zero refusal rate. I have had about 6 restaurants close on me, however. I just got a credit from customer service and applied it to another restaurant. In any event, this is probably why they tell you to show the certificate when being seated to make sure there are no problems. I’d also call ahead to make sure the place hasn’t closed. These issues are hardly a big deal given the savings involved.

]]> By: Jeff Conlin http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-78192 Jeff Conlin Mon, 22 Oct 2007 23:11:17 +0000 http://localonliner.com/?p=462#comment-78192 We are very sorry for your frustration and want to give you the option of either store credit for gift certificates at other Restaurant.com restaurants, or a full refund. We take your satisfaction, our restaurant participation and the integrity of our gift certificate program very seriously. Our gift certificate program is designed to help more than 8,500 neighborhood restaurants fill tables by reaching new customers like you. Before we sell a single gift certificate, the owner or general manager of each restaurant signs a contract and agrees to honor our gift certificates in exchange for our marketing services. We don't charge the restaurant any fees and their only obligation is to accept the Restaurant.com gift certificate when customers come in to dine. If the restaurant refuses to honor the gift certificates after signing up, they are breaking our agreement. At a minimum, the restaurant is removed from our site. We appreciate your business and will follow up with you and with the restaurants to resolve the matter shortly. We hope to serve you better and earn your business again soon. Sincerely, Jeff Jeff Conlin Director of Marketing and Affiliate Communications Restaurant.com We are very sorry for your frustration and want to give you the option of either store credit for gift certificates at other Restaurant.com restaurants, or a full refund. We take your satisfaction, our restaurant participation and the integrity of our gift certificate program very seriously.

Our gift certificate program is designed to help more than 8,500 neighborhood restaurants fill tables by reaching new customers like you. Before we sell a single gift certificate, the owner or general manager of each restaurant signs a contract and agrees to honor our gift certificates in exchange for our marketing services.

We don’t charge the restaurant any fees and their only obligation is to accept the Restaurant.com gift certificate when customers come in to dine. If the restaurant refuses to honor the gift certificates after signing up, they are breaking our agreement. At a minimum, the restaurant is removed from our site.

We appreciate your business and will follow up with you and with the restaurants to resolve the matter shortly. We hope to serve you better and earn your business again soon.

Sincerely,

Jeff

Jeff Conlin
Director of Marketing and Affiliate Communications Restaurant.com

]]> By: ventureblogalist http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-77988 ventureblogalist Sat, 20 Oct 2007 15:56:41 +0000 http://localonliner.com/?p=462#comment-77988 Off a small sample size, I think I paid $150 for $1k worht of certs in philly, I ran into a common problem. 3 restaurants told me that restaurant.com was selling unauthorized gift certs. Kind of hard to believe they would do this intentionally, more likely this was customer churn that had not yet been reflected in the inventory. Off a small sample size, I think I paid $150 for $1k worht of certs in philly, I ran into a common problem. 3 restaurants told me that restaurant.com was selling unauthorized gift certs. Kind of hard to believe they would do this intentionally, more likely this was customer churn that had not yet been reflected in the inventory.

]]> By: Peter http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-77902 Peter Fri, 19 Oct 2007 13:15:31 +0000 http://localonliner.com/?p=462#comment-77902 The system is built so that users need to register every time they buy certificatss, and the certificate numbers track where users go.. The system will reject diners who try to go back a second time. Users could game the system, but most apparently don't. Peter K The system is built so that users need to register every time they buy certificatss, and the certificate numbers track where users go.. The system will reject diners who try to go back a second time. Users could game the system, but most apparently don’t.

Peter K

]]> By: startupnews http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-77868 startupnews Fri, 19 Oct 2007 04:48:12 +0000 http://localonliner.com/?p=462#comment-77868 What prevents diners from using the gift certificates everytime thte go to eat that the restaurant .. What prevents diners from using the gift certificates everytime thte go to eat that the restaurant ..

]]> By: adam mill http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-73337 adam mill Sun, 09 Sep 2007 13:02:05 +0000 http://localonliner.com/?p=462#comment-73337 love the concept love the concept

]]> By: Interactive in Milwaukee » Blog Archives » Restaurant.com Drives New Eat-in Diners http://localonliner.com/2007/08/31/restaurantcom-drives-new-eat-in-diners/comment-page-1/#comment-72226 Interactive in Milwaukee » Blog Archives » Restaurant.com Drives New Eat-in Diners Fri, 31 Aug 2007 15:07:44 +0000 http://localonliner.com/?p=462#comment-72226 [...] from the Local Onliner [...] [...] from the Local Onliner [...]

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