Localeze ‘Confidence Scores’ Addresses SMB Spam


There’s too much “noise” with SMB information, and no one knows which businesses have up-to-date and fully populated information. Many SMBs, for instance, will have two or more sets of profiles, featuring different types of information. Think, for instance, of all the directory sites asking SMBs to “claim” their listing. The frequent result is a mish-mash that doesn’t help the search engines, or consumers, and even may mislead them.

Now Localeze, a big 3 listings provider, alongside InfoUSA and Acxiom, has developed a standardized format that reports “confidence scores” for 500,000 SMB listings under management. It hopes, of course, to gain many more.

As managers of hundreds of listing accounts for large and regional chains (among other things), CEO Jeff Beard and Business Development guy Gib Olander know first-hand how the mess builds up. What happens is that businesses don’t tend to change their information when they add or delete a location, or features, or services. That point is especially driven home with so many recently vacated storefronts.

Some of the mess is also caused by SMBs gaming the system. For instance, a horde of locksmiths in Manhattan have entered multiple entries in a manner that has overwhelmed their entries on Google Maps. “Everyone is a publisher,” says Olander. “There are hundreds of thousands of Locksmith spams on Google Maps.”

The confidence scores are designed to quell the problem by providing a unique finger print for every business. The scores are meant to gives uses more to go on than what they currently have: simple alphabetical listings, and how far away they are located.

The scores go from 0-100 percent, and are based on reconciling the information that it sees from multiple profiles. It standardizes the info,deletes multiple entries, and adds criteria such as recent updates, etc.

A company that hasn’t changed any information for eight months won’t be scored as highly as a company that constantly maintains the listing. “Time and frequency are very important,” says Olander. Most active businesses change at least some of their information every month.

Not every Localeze affiliate will use the scores. But Beard says that their development shows his company’s evolution from a “simple database shop.” The company is now involved in a much broader part of the marketing mix, he says.

One thought on “Localeze ‘Confidence Scores’ Addresses SMB Spam

  1. Confidence score’s are a great idea towards cleaning up the noise out there, but I’m not confident about the role “recent updates” of data should play. So many small businesses simply do not need to update any of their profile info at any kind of regular frequency, once they finally do have it set properly across all the data providers. Or might it become another SEO factor ripe for gaming? I can imagine locksmiths everywhere updating their info on a daily basis.

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