Zagat is Google’s great equalizer against Yelp. Google has now demonstrated why it paid $151 Million for Zagat last September by including Zagat, which formerly cost $4.95 a month (or $24.95 per year), as part of its new rollout of Google+ Local. The newly branded service replaces Google Places.
As a result of the integration, which will also feed into Google search results and maps, Google+ users will now be able to see reviews from their friends (and “acquaintances”) when they are looking up local information
While Zagat is known mostly for its 30 point restaurant reviews – more nuanced (and time consuming) than Yelp’s five star system — it now uses the same 30 point platform for 13 categories. More than 100 cities are currently served by Zagat. Outside of the restaurant space, Zagat had previously licensed its system to companies such as Anthem Blue Cross for medical reviews.
At ILM West last December, Head of Local Consumer Marketing Jeff Aguero said “the local experience is mostly disconnected. It is not consistent across user experience,” whether people are engaged in researching, finding, experiencing, reviewing, or sharing. Google’s goals are ultimately to “get more local searches, more customers, more reviews, better content, higher engagement, and more businesses online.”