Amazon Echo represents a new eco-system for commerce, and is arguably, one of the biggest innovations in recent years. By simply voicing a request triggered by a common command, (“Hey, Alexa”), users can tap into hundreds of apps that are being specially designed to link their Web info – from movies and music to medical info. The key to Echo’s success over Apple Siri or Microsoft Cortana is that it is hands-free. The speaker can “hear” across the room and very quickly respond.
Over the next several months, Echo is likely to go even bigger, as the original $179 hands free speaker is now being supplemented by Amazon Tap, a smaller $129 portable speaker. The software is also being built into various devices.
We’ve been wondering how long it would take for it to hook into local services. Last week, HomeAdvisor added its Instant Booking feature, which sends service pros out to a location. CEO Chris Terrill said in a statement that “Smart-home platforms are the next big growth accelerators for local home services, and no other player in our category has the scale or technology to unlock the power of the connected home for homeowners.”
TalkLocal is also being added to the system. That makes total sense to us. TalkLocal is a service that automatically captures user’s calls, transcribes the message for its request elements, and links it to local services as a lead.
Co-founder Manpreet Singh tells us that TalkLocal initially expects a modest trickle of leads – 12 or so – to come in via Echo. “Few people will anticipate their plumbing needs. You’d have to be very lucky to discover us while in the midst of a plumbing problem,” he says. “Over time, more people will discover us.”
Deploying for Echo has been an experience for TalkLocal, which has worked closely with the Echo team in Seattle. Singh notes that TalkLocal has had to adapt to Alexia’s unique linguistic needs. “Designing commands and rules for a voice-enabled AI can be like finding a powerful but very clever trickster genie,” he jokes.
Experimentation has also been required. While TalkLocal provides over 40 service categories, it will launch with just a few. “Each service category is a virtual paradigm shift in terms of relevant terminology and possible linguistic pitfalls,” says Singh. We also want to give ourselves the opportunity to learn more about how users interact with the current skill.”
Singh adds that TalkLocal plans to do beta testing “with a ton of users” before launch. “We need as many users as possible engaging with this new type of technology. We can only anticipate so much about what people will say and do, or what expletive or prank requests they might try to submit,” he says.