NATIONAL Focus: Where2GetIt’s Manish Patel on ‘Chief Location Officers’

Chief Marketing Officers will become “Chief Location Officers” if Where2GetIt CEO Manish Patel has any say about it. Patel is a featured speaker at BIA/Kelsey National in Dallas March 25-27 appearing on a platform leaders panel with Netsertive’s Brendan Morrissey, Yext’s Christian Ward and LocalBizNow’s Todd Webber.

Brands have made a lot of progress in localizing their efforts, says Patel. But they are still playing catch up with their local targeting efforts, considering all the opportunities they have at their disposal.

Patel, whose company works with over 500 brands, emphasizes that “Local needs to take center stage.” To do that, the industry can’t have every feature or channel in a silo. “You can’t have a mobile guy, a review guy and a social guy,” he says. “Someone from the marketing team needs to know someone at the location” who can tie together reviews, competitive intelligence, search and mobile advertising – as well as the brand executives who handle real estate and operations.

“Everything is tied into the ecosystem,” adds Patel, who will discuss best practices during his appearance at NATIONAL. “When a customer search is not successful they don’t blame Google. They blame the brand. Accurate location information is paramount.”

Where2GetIt CEO Manish Patel

56 Speakers Set for BIA/Kelsey NATIONAL, March 25-27: Cars.com’s Mitch Golub Added

The BIA/Kelsey NATIONAL show is now fully in place, with 56 speakers set to define the cutting edge in national brands and local marketing. The show takes place March 25-27 at The Dallas Westin. Just added to the program: Internet visionary Mitch Golub, who leaves Cars.com today after successfully developing it into a $1.8 Billion enterprise that has, along with AutoTrader.com, helped define all the best practices of working with the world’s most aggressive national and local marketers (the car manufacturers and car dealers.)

Also added: key brands defining the best in vertical marketing. Dental One Partners, VCA (Animal Hospitals) and Service Experts Heating and Air Conditioning have now been added to a lineup that also includes leaders from Brooks Brothers, UniGroup (United Van Lines), Rooms to Go, All My Sons Moving & Storage, El Pollo Loco, U-Haul International, Nestle TollHouse Café, and The Susan G. Komen Foundation.

Announced earlier: keynotes from Google’s Brendon Kraham; Facebook’s Jon Czaja; Bizhive’s Dave Walker, Kenshoo’s Aaron Goldman, Geary LSF’s Karen Traversi Kovaleski and The Weather Co’s Ryan Davis. There are also key sessions with thought leaders such as YP’s Melissa Burghardt, The Washington Post Co’s Ethan Selzer; The Dallas Morning News’ Grant Moise; Meredith Corp’s Pam Taylor; and TvB’s Steve Lanzano.

The program also marks the debut of key new BIA/Kelsey data on franchise marketing from our Local Commerce Monitor survey. And last but not least, we’ll be doing Dallas right, with two Best of Dallas receptions; a “Before the Bell” Dallas Innovator Breakfast at the Addison Treehouse sponsored by Speakeasy; Two social breakouts, including National DEMOs and Drinks and Women Leading in Local; and an After Hours Country Casino sponsored by Local Site Submit and Moon Valley Software.

Check out the full, 2 ½ day agenda. You may register here.

Cars.com visionary Mitch Golub is set for BIA/Kelsey National

CardLinx Summit: Facebook Eyes Role in ‘Unlocking Commerce’

Facebook isn’t often thought of in terms of “commerce,“ a la retailers such as Amazon or financial institutions such as American Express, but it makes a strong case for itself as a company that “unlocks” commerce. Speaking at The CardLinx Association’s Mobile conference in San Mateo on Feb. 24, Facebook Head of Payments and Commerce PJ Linarducci joked that his “day job” is “collecting (payments) from two million advertisers a month to help them connect with their audience.” These involve payments in 55 currencies, with 800+ payment methods. One million transactions take place daily.

Is there is a clear link to commerce from Facebook’s base in advertising? Linarducci thinks it is fairly obvious. “Commerce is about information,” he said.

With placement on 95 of the world’s cellphones, and detailed profile and usage information on its users, commerce also extends the company’s broader social mission. “Payments are just a point in social; helping people get what they want,” Linarducci said. He suggested that many marketers might post offers instead of ads, if given the opportunity.

While Facebook does not appear to have moved forward with several tests involving virtual gift cards, prepaid deals and virtual credits, the company is actively exploring all its commerce options. For instance, it is currently highlighting buy buttons attached to ads, and classifieds for groups.

The big picture is to look at Facebook in terms of its access to audiences, its payments infrastructure and as providing world class tools,” said Linarducci. And commerce is happening on the site whether Facebook is directly involved or not. “People hack around the system to make commerce on Facebook — despite us not doing anything to help them,” he said.

Facebook’s PJ Linarducci

BIA/Kelsey National, March 25-27, Dallas: All Star Lineup, Program

The program for BIA/Kelsey National is building quickly, with many great new speakers, as well as a slew of conference “extras.” Taking place March 25-27 in Dallas, BIA/Kelsey National breaks new ground in the local ecosystem, exploring key trends and opportunities in local for national brands. BIA/Kelsey forecasts that national brands will spend $68 billion on local marketing by 2018.

More than 40 speakers are now slated to join the National program which is being co-chaired by Third Act Marketing CEO Gregg Stewart, our longtime go-to expert for national-local advertising . The event also features The GoLocal Awards, honoring the best in national brand marketing targeting local users; a Before the Bell Innovation Tour at the Dallas Entrepreneur Center’s Treehouse, which is sponsored by Speakeasy; a special edition of Demos and Drinks, showcasing some of the industry coolest technology; a Women Leading in Local session, featuring Happening’s Angela Giovine and Tina Paprone; and special evening events to be announced.

Key speakers just announced include Google’s Brendon Kraham, Director, Mobile Global Sales and Strategy; Pricewaterhouse Coopers’ Daniel Eckert, Managing Director, Emerging Tech; YP’s Melissa Burkhardt, VP, Search and Yield; Valpak President Michael Vivio; The Weather Co’s Ryan Davis, VP, Local Platform; TvB’s Steve Lanzano, President and CEO; Mediavest’s Jason Dailey, SVP; Operative’s Lorne Brown, CEO; and longtime industry leaders Robyn Rose and Warren Kay.

These industry leaders join previously announced industry leaders including keynotes from Facebook’s Jon Czaja, Director, Small Business (North America); Geary LSF’s Karen Kovaleski, President and CEO; BizHive’s Dave Walker, Chairman; and Kenshoo’s Aaron Goldman, CMO. Other speakers include Grant Moise, SVP, Niche Markets, The Dallas Morning News; Ethan Selzer, VP, Retail and Regional Advertising, The Washington Post; Rick Hanna, CEO, Mspark; Travis Arthur, VP, ReachLocal; Corey O’Donnell, VP, Brand Management, Yodle; and C. Lee Smith, CEO, Sales Development Strategies (AdMall.)

Brand leaders joining us include El Pollo Loco’s Mark Belanger; Chick Fil-A agency rep Rod Ulrich (Richards Group); U-Haul’s Elnora Cunningham; Brooks Brothers’ Mike Walker; United Van Lines’ Keith Dailey (UniGroup); ServiceMaster’s Philipp von Holtzendorff-Fehling, VP and CMO; Rooms to Go’s Rob Crigler, VP, Digital Marketing; and All My Sons Moving & Storage’s Ormondo Gomez, CFO.

Tech and Agency leaders on the podium will include Advice Interactive Group’s Bernadette Coleman, CEO; Speakeasy’s Mike Orren, CEO; Where2GetIt’s Manish Patel, CEO; LocalBizNow’s Todd Webber, CEO; Simpli.fi’s Frost Prioleau, CEO; Location3 Media’s Andrew Beckman, CEO; MomentFeed’s Robert Blatt, CEO; Placeable’s Ari Kaufman, CEO; and SOCi’s Afif Khoury, CEO.

Will we see you in Dallas?You may register here.

Mark Your Calendars: BIA/Kelsey NATIONAL, March 25-27, Dallas

It’s here! We have just announced the agenda for BIA/Kelsey NATIONAL. which takes place March 25-27 in Dallas.

The NATIONAL theme is especially important this year. Local technology and services have reached a level where they have fostered major relationships with national brands and retailers. At IAB’s Annual Leadership Meeting last year, we noted a poll by Operative that showed that local sales has now become the seventh most important revenue driver for CMOs. Our own BIA/Kelsey research shows that national players will spend more than $68 billion on local marketing by 2018.

We know this: Brands want to be part of this. Retailers want to be part of this. Franchisees want to be part of this. And so does local’s growing community of digital channel players and vendors. All of them will be front and center at the third edition of BIA/Kelsey NATIONAL, which we are co-chairing with 3rd Act Marketing’s Gregg Stewart (ex 15 Miles, TMP and Wahlstrom).

The agenda is now posted, with an initial slate of keynoters that includes Facebook’s Jon Czaja, whose portfolio includes the national franchise opportunity, where he leverages his experience at core national local leaders such as General Mills, eBay and Walmart; “Everything I Know about Marketing I Learned from Google” author Aaron Goldman, Kenshoo‘s CMO, who shares his irreverent and critical take on search. social and mobile; and Geary LSF President and CEO Karen Kovaleski, who is spearheading national local strategies for such key brands as Bumble Bee, WD-40, Brooks Brothers and Ashley Furniture.

The brands themselves will be well represented at the show. The initial slate of brands at the event include key local targeting leaders from Brooks Brothers, El Pollo Loco, All My Sons Moving and Storage, ServiceMaster/American Home Shield and Rooms to Go.

Other speakers come from media leaders who are providing local solutions to national players, including Dallas Morning News SVP Grant Moise and Washington Post VP Ethan Selzer.

We’ll also hear from a number of top platform providers and agencies, including BizHive Chairman Dave Walker, ReachLocal VP Travis Arthur, Where2GetIt CEO Manish Patel, Simpli.fi CEO Frost Prioleau, SpeakEasy CEO Mike Orren, LocalBizNow CEO Todd Webber and Soci CEO Afif Khoury.

Anchoring the whole show is the second edition of our GoLocal Awards, honoring the best efforts from national brands and retaillers (and their agencies) in local. We’re just getting started. Watch this space for frequent updates.

Salesforce’s Randy Wootton at BIA/Kelsey SFO: Avoiding Local’s ‘Creepy Valley’

Marketers have lots of disparate information about consumers they are targeting, but if they don’t put it together in a consumer friendly way, it quickly becomes an offputting “Creepy Valley of Local Marketing” that is counter productive, said Salesforce VP RandyWootton in a keynote address at BIA/Kelsey’s Interactive Local Media event at San Francisco Airport.

Citing GoDaddy’s Blake Irving for inventing the “Creepy Valley” moniker, Wootton noted that “where it gets weird is when there are things that target you” and are really not consistent with good Customer Relationship management principles. It becomes especially worrisome in a mobile environment where there are no barriers.

The solution? Provide all services in the cloud, where several layers of services can be easily mediated. “The cloud is the democratization of the marketing world – although local marketers aren’t taking advantage of it yet. When you cross the creepy valley, you havea different relationship” with your customers,” says Wootton.

BIA/Kelsey SFO: Home Depot,Thumbtack, Serviz Weigh in on Home Improvement

Home improvement services is a wild new frontier that has just scratched the tip of its potential, according to segment leaders at BIA/Kelsey’s Leading in Local: Interactive Local Media event at San Francisco Airport.

“ServiceMagic/Home Advisor is (only) a couple of hundred million dollars. Angie’s has never made a profit. The market is ripe but no one is there yet,” said Home Depot Silicon Valley leader Anthony Roddio, who also serves as GM of the company’s Red Beacon contractor scheduling service. “The pot of gold at the end of the rainbow is repeat business.”

Roddio noted that a real opportunity for the industry is that many millennials have moved away from DIY. “For some, their idea of a home project is upstreaming iTunes in the living room,” he said. But Home Depot is traditionally geared around DIY. The company hasn’t done enough to develop ‘Do it For Me’, said Roddio.

Serviz leader Zorik Gordon, the former ReachLocal leader, said that the void in the industry is that the segment is not transparent. Serviz will move away from unreasonable 300-500 percent upsells, and provide price charts, and reviews; it will also assign contractors, said Gordon, who says the startup will move beyond southern California, where it launched in July, and will reach 10-20 cities by the end of 2015.

Thumbtack CEO Marco Zappacosta noted that his company recently raised $100 million from Google and others. “What Google and others saw in us is that we have created a unique platform,” he said. “We have 600 unique categories.”

Thumbtack is taking a different approach than Serviz and The Home Depot’s Red Beacon in that it doesn’t assign jobs to service pros or collect money for jobs. Focusing on moving the money is “not the indicator” for the success of a transactional marketplace, he said.