Borrell LOACWest: Mobile’s Rise Pushes ‘Digital’ Over the Top

Nothing like a local research firm’s conference to get a sense of where we are with the local digital revolution. Speaking at LOAC West this week in San Francisco, Borrell Associates co-founder Gordon Borrell says that the lines of revenue between traditional and digital “are crossing right now. It will be obvious next year.” This […]

Borrell LOACWest: NextDoor is Seen as ‘Hyperlocal Angie’s List’

NextDoor, the well-funded neighborhood discussion platform, is eying deeper relationships with local merchants and service providers (and monetization). VP of Business Development Craig Donato provided details and insights about the network this week at Borrell’s Local Online Advertising Conference West in San Francisco. Donato noted that NextDoor is up to almost 116,000 neighborhoods of 500-750 […]

Verizon, Visa Sees Local Synergies for Digital ‘Ecosystems’

Major brands with millions of users can leverage their digital activity and platform to really boost the fortunes of local players, according to industry leaders speaking at Money2020 this week in Las Vegas. While Starbucks and a few others may be able to go solo at the local level, others can really benefit from “frictionless” […]

Banks See ‘Scale’ As Their Advantage Over Digital Disruptors

With the incredible riches of the next wave of commerce awaiting, it’s a race of the incumbents versus the innovators. “The race is for the incumbents to fix things before innovators get distribution,” ” suggests Global Payments SVP of Global Product Frank Young. That was one of the basic themes this week at the fourth […]

This Fall’s Local Events: What to Look For

There are lots of competing events taking place this Fall for the local community. Among them: LSA’s Place conference in Chicago (Sept. 21), The Street Fight Summit in New York (Oct. 25), Borrell’s Local Online Advertising Conference in San Francisco (Nov. 1-2), Yext’s Location World conference in New York (Nov.2-3), and BIA/Kelsey’s Next Conference in […]

SFSW16: Loyalty Must Emulate ‘Cheers,’ Not ‘Minority Report’

Loyalty products ride the crest of big data. They drive engagement and upsells based on customer behavior, and provide the analytics to steer future marketing efforts. But for SMBs, they are also an extra marketing expense and their value is still being established. After five years or more in the market, we’d conservatively estimate there […]

SFSW16: Airbnb Posits Itself as Hyperlocal’s New Face

Airbnb is focusing on posting hyperlocal information as part of its mission to add value and interest in its far-flung listing network. Roughly 75% of its 2.4 million listings in 340,000 cities are located outside of traditional urban centers. North American Regional Operations head Aaron Zifkin, speaking this week at StreetFight Summit West in San […]