Some analysts haven’t figured out Skype’s value to eBay. But I see it fairly plainly: classifieds. The classifieds industry appears to be on the verge of a freefall, due to services such as Craig’s List that don’t charge But with Skype in the picture, I see lots of “value add” that buyers and sellers would happily pay for.
Using Skype, which integrates Voice over IP phone and instant messaging, the unadorned text ads may still run free. But Skype potentially adds a lot of value by directly connecting sellers to buyers via Pay-Per-Call, while sending them more in-depth information at the same time.
The integration of Skype also helps close the loop in the transaction cycle. Currently, eBay transmits five million emails a day between its buyers and sellers, mostly for expensive goods like real estate or autos that are “involved” and “complex.” Skype’s instant messaging, voice mail and voice call services are likely to increase the volume of such communications, and also make them more universal.