Category Archives: Misc

Benzing’s MyNeighbor Provides Household Items for On Demand Rentals

The last player standing in the hyperlocal neighbor wars might be considered NextDoor, which has raised over $210 million from several major VCs on the basis of converting a mountain of neighborhoods and neighbors to targeted advertising dollars. We’d like to see an update on Next Door’s volume and frequency of usage — it is a little befuddling to us –but assume the VCs think they are on to something. There is also the sense that it could be developing an entirely new ecosystem.

Now hoping to tap into a NextDoor-like ecosystem is a Local On Demand Economy (LODE) service named MyNeighbor, which enables people to rent and pay for items from enrolled neighbors. THe items conceiveably range from baking equipment to strollers to power tools. The service is the brainchild of local vet Brendan Benzing, who has led a number of local initiatives for AOL Digital City and InfoSpace before a more recent tenure in the music business with Rhapsody.

Benzing tells us the Seattle-based service is primed for millennials who don’t want to own things and expect to be able to rent on demand on the same basis as AirBnB, ZipCar, Lyft and other LODE services. “They represent the power of true peer-to-peer,” he says.

If services like MyNeighbor are going to be successful, “they must first compete on the basis of cost and supply,” adds Benzing. And that will depend on getting a high penetration in specific neighborhoods, hence an initial, highly-concentrated effort on community-oriented neighborhoods of Seattle. “A digital presence within a neighborhood is a welcome sign for MyNeighbor, whether it is Nextdoor, a Facebook/Yahoo Group, or even List-serve,” says Benzing. “The fact that neighbors are connected digitally indicates the neighborhood is likely a more fertile place for MyNeighbor to grow and prosper.”

Analysis: Walmart’s Pull-out from Google’s Local Inventory Ads

Building ecommerce, promotions, search, social and same day delivery services around store inventory is one of those high concept ideas that always make so much sense but have been tough to build around. Key players in the space currently include Google, Retailigence and others. Others, such as eBay, have pulled out or shrunk their efforts.

We’ve been especially interested in Walmart’s decision last week to pull its feeds from Google’s Local Inventory Ads (formerly known as Local Product Listing Ads). Launched in 2013 to complement Google’s e-commerce oriented Shopping ads, the ads allow stores to highlight local inventory and prices, and point shoppers to specific stores. Macy’s, REI and Office Depot are among users of the Google service, but most top retailers are still not participating.

Some of those that do apparently have been holding their noses. To participate with Google, they need to provide comprehensive inventory information. Walmart and others have apparently worried this information could be used against them, showing retailers where they can compete on price against it in different parts of the country.

Perhaps more importantly, retailers are worried that their feeds are infrequently updated and can contain inaccuracies and steer shoppers down the wrong path. Such feeds also may freeze the ability of retailers to engage in variable pricing strategies (i.e. “one hour afternoon specials”). In our view, Walmart’s pull out doesn’t mean that Google and others can’t succeed. But it does mean that it will need to make adjustments to work with dominent retailers that have a lot at stake.

Are there better strategies to collect and leverage inventory at local stores? We’ll be talking inventory strategies with retail expert and former Krillion CEO Sherry Thomas-Zon at BIA/Kelsey NATIONAL in Dallas March 25-27.

NATIONAL Focus: Where2GetIt’s Manish Patel on ‘Chief Location Officers’

Chief Marketing Officers will become “Chief Location Officers” if Where2GetIt CEO Manish Patel has any say about it. Patel is a featured speaker at BIA/Kelsey National in Dallas March 25-27 appearing on a platform leaders panel with Netsertive’s Brendan Morrissey, Yext’s Christian Ward and LocalBizNow’s Todd Webber.

Brands have made a lot of progress in localizing their efforts, says Patel. But they are still playing catch up with their local targeting efforts, considering all the opportunities they have at their disposal.

Patel, whose company works with over 500 brands, emphasizes that “Local needs to take center stage.” To do that, the industry can’t have every feature or channel in a silo. “You can’t have a mobile guy, a review guy and a social guy,” he says. “Someone from the marketing team needs to know someone at the location” who can tie together reviews, competitive intelligence, search and mobile advertising – as well as the brand executives who handle real estate and operations.

“Everything is tied into the ecosystem,” adds Patel, who will discuss best practices during his appearance at NATIONAL. “When a customer search is not successful they don’t blame Google. They blame the brand. Accurate location information is paramount.”

Where2GetIt CEO Manish Patel

Acxiom Launches Self Serve SMB Marketing Effort

Acxiom_Logo

Consumer data giant Acxiom is moving downstream with a self-serve leads products tailored to SMBs. The new SMB product, “MyAcxiomPartner,” allows SMBs to develop customer lists on a hyperlocal basis, using either addresses or polygon mapping.

The effort is part of Acxiom’s “Audience Operating System,” a consumer data campaign management tool that has been developed at a cost estimated at tens of millions of dollars. The AOS is part of a vision by CEO Scott Howe to enable Acxiom’s data to be easily and readily available to all kinds of marketers across many channels. Howe’s mantra is to use Big Data to enable more precise marketing.

Using MyAcxiomPartner, lists can also be developed based on several other criteria, including behavioral and demographic elements and over 4,000 scored models (i.e. marketing propensities such as “Mid size SUV” or “Brand Name Apparel.”) Costs begin at $100 or $200, based on criteria involved.

In a briefing with BIA/Kelsey, VP of Global Partner Development Jeff Standridge notes that Acxiom is targeting SMB owners for MyAcxiomPartner that have annual revenues ranging anywhere from “a few hundred thousand dollars to tens of millions of dollars.”

“We’re putting audience selection in the hands of SMB owners that don’t have campaign experience,” says Standridge. “We enable smart media purchases; for target audiences to be identified; and for SMBs to plan and execute media.”

A limousine company, for instance, can develop a list targeting several hundred likely customers for a self-serve mobile banner campaign. In this specific example, Acxiom has teamed up with 4Info for the mobile ad component, which also enables customers to upload their own graphics and deployments.

Acxiom CEO Scott Howe is keynoting BIA/Kelsey’s Leading in Local: SMB Digital Marketing event in New Orleans Sept. 22-24. You can register here.

Home Advisor’s Chris Terrill: Poised for Growth, New Services

Almost two years ago, IAC was in a tough situation. It had a leading services referral business in ServiceMagic, whose main rival was Angie’s List, the paid subscription service. But the service wasn’t growing; had relatively low brand awareness; and seemed to be in danger of getting bypassed by a new crop of social media driven services.

In an episode of creative destruction, IAC, along with new CEO Chris Terrill, made the decision to rename the company to “Home Advisor”; and narrow its focus to home services. Terrill later refocused the company’s primary business model from pay per lead to monthly subscriptions that would include a variety of value added social media and directory services (pay per lead options remain available).

Today, the Home Advisor brand may not be as well known as ServiceMagic at its peak. It also remains under the radar in the business world. That is partly explained by the company not being VC backed or publicly traded as a separate company outside of IAC, says Terrill. “We don’t get written about as much.”

But Terrill says that the company remains one of the largest home service networks, with 80,000 service pros, two million reviews and 30 million home owner requests. It is also growing and profitable, and highly focused on “strategic sales.”

And it is focusing more on the awareness issue, conducting an ambitious TV campaign to reach more home owners. It will be spending even more on TV in coming months, with budgets that are in the “tens of millions” of dollars.

The picture looks bright going forward for Home Advisor and the entire home services space, says Terrill. Over the next couple of years, Terrill says Home Advisor will have a singular focus on growing its U.S. business.

“A lot of small entrants are coming into the space,” such as Pro.com, the service launched by former Amazon leaders (not to mention Amazon’s own entrance into the space.) “We see the local home space heating up,” he says. But Home Advisor remains a leader in the space – competing against players such as Angie’s List, Yelp and Home Depot’s Red Beacon — and continues to add building blocks, Terrill says.

Today, for instance, the company announced the purchase of Mhelpdesk, a 30-person Fairfax, VA-based company that helps service pros manage their businesses, and allows home owners to directly book services – especially over mobile phones. The service has over 10,000 service pros.

Terrill says that Mhelpdesk is a leader in a “rapidly growing space” that will prove increasingly important to the company. “It could not have worked 2,3,4 years ago,” he says, before the popularization of cloud-based mobile devices for SMB service providers. “It’s an important piece of the puzzle.”

A Look at the GOLOCAL Finalists: The Best in National Local

The Finalists for BIA/Kelsey’s GOLOCAL Awards have been announced. The winner of the final stage will be announced at LEADING IN LOCAL: The National Impact during a special session on May 8 highlighting finalists.(The conference runs May 7-9 and takes place in Atlanta).

The Awards were the result of a brainstorm with our friends at Balihoo, who agreed to sponsor them. We wanted to showcase the Best in Local online and mobile campaigns by national and regional players in the U.S. and Canada . The results are totally objective – we recruited an ace group of independent “national local” experts. The judges include Dave Walker, Rhonda Hills, Kerry Hatch, Brian Costello, Matt Booth and Tom Bates.

In the end, we had 36 finalists. The quality was phenomenal from everyone. It ended up being quite a learning experience.

The Finalists (in alpha):

1. Eventful/Fox Broadcasting: Fox worked with Eventful to run an integrated digital marketing campaign for Sleepy Hollow fans. It got 30,000+ fans in 2,972 cities to participate (and 1.04 million trailer views).
2. Eyeview/Lowe’s : Lowe’s developed a campaign to target local consumers via Big Data and geotargeted videos that customized pricing and product information from its closest stores.
3. Placeable/AAA Carolinas: AAA Carolinas launched a flexible, scaleable solution to manage and normalize location data and deploy it across its own website, search engines and social nets.
4. Tribune Broadcasting/Walmart. To promote Walmart’s last-minute holiday gift alerts, Tribune replicated the look and feel of a a TV “live shot” news report, customizing it for specific DMAs.
5. Vicinity: One of Canada’s fastest growing loyalty networks ran a digital and print campaign across a variety of targeted channels products over 136 businesses and 25,000+ new cardholders.
6. YP/Quiznos: Quiznos used mobile ads in three markets to target their competitors’ customers, boosting sales 6 percent over national average.
7. YP: YP created a bundled package for advertisers consisting of search, online listings management and mobile display. The program drove $1.2 million YP revenues and reduced lead costs for its advertisers.
8. xAd/Situation Interactive/MAMMA MIA: MAMMA MIA targeted New York tourists and area residents at key points of interest. The effort matched place-based targeting with real-world mobile behavioral data.

Speaker Update for Leading in Local: The National Impact, Atlanta, May 7-9

The spanking new program is set for Leading in Local: The National Impact, which is May 7-9 in Atlanta.

We’ve put together a great list of 55 hand-picked speakers – all centered on what’s really happening in local with a special, unprecedented eye on the all important franchise and brand customer — plus a unique tour of The Weather Company (and a chance to meet weather celebrity Sam Champion.)

Leading executives and thought leaders with advanced franchise and brand applications for local are at the top of the bill, including:

Chip Perry, Independent Consultant, AutoTrader’s ‘First Employee’
Curt Hecht, Global CRO, The Weather Co.
Mark Marinacci, President, Gannett/GO Digital
David Lebow, SVP, National, YP
Mitch Spolan, EVP, Global Retail, Living Social

And we’ve added some great session speakers, including:

John Gregory, Chief Category Development Officer, AOL
JonPaul Rexing, director of sales, ESPN Local
Kevin Vanes, director, national sales and partnerships, Angie’s List.
Meribeth Papuga, Exec VP and Director of Local Activation, MediaVest

The centerpiece of the conference is several key sessions where we go deep on search, geotargeting, digital agencies, cross channel and loyalty programs. Leaders will share their local insights from top franchise groups and brands representing most of the top local verticals, including auto dealers, real estate, restaurants/dining, health services, insurance, travel, consumer packaged goods, moving and cleaning. The companies appearing include a vital cross- section of U.S. commerce:

AAA of the Carolinas
Aflac
AutoTrader
General Mills
Genghis Grill
McKesson Health
Maid Right
Scion
Two Men and a Truck

Will you join the BIA/Kelsey local community in Atlanta? Register