Peter Krasilovsky's

Local Onliner

Jan 4
2012

Schedulicity’s Dave Galvan: Scheduling is a Disruptive Feature

How big can SMB scheduling be? And how universal across SMB categories? Those are the questions posed by the addition of scheduling to Groupon (Groupon Scheduler) and Merchant Circle, as well as the rise of several independent scheduling sites, such as Full Slate, Agendize, MaxiPage, Appointy and Genbook,

Another contender is Schedulicity, a scheduling pioneer that is now two years old and has 15,000 customers. The 21-person company, based in Bozeman, MT, sells monthly scheduling services to one person for $19, or for $39 for up to 20 people who work out of the same location. Veteran local exec Dave Galvan (Topix, InfoUSA, Yahoo) has recently joined the company as president and head of business development, quickly forming partnerships with L’Oreal, Modern Salon, Vista Print, Yext, the GiftCard Café, and Marlo Beauty.

Galvan tells us that Schedulicity’s approach is vertically focused, and that the company is now working with 45 vertical categories. Typical SMB customers have between 300-500 customers, he adds. While Galvan acknowledges that other scheduling companies might compete for mindshare with potential partners, the space is so undeveloped with SMBs that the real competition is “pad and paper.”

How scheduling companies ultimately compete can take lots of directions. Schedulicity, for instance, is adding email offers and personalization features that could pit it against SMB marketing giants such as Constant Contact. Sending an offer out on Schedulicity takes just a few seconds, while Constant Contact is “a complex email product” with a learning curve, he argues. Moreover, lists can be customized for such things as birthdays, residential address, etc.

At the same time, the company is also focusing on such specific scheduling areas as classes and workshops, which would pit it against vendor sites such as TeachStreet. It has already scheduled over 100,000 classes.

The company also has the potential with partnerships for companies in the deal space, that might want to work with its “deal manager” feature, which meters the number of deal customers that can be scheduled, and ropes off sections of the day for regular customers – features that competitors such as FullSlate also have.

“We have done 1,000 daily deals since the summer,” says Galvan. He emphasizes that the company is agnostic towards deals providers and is not in the deals space.

Galvan says that the company’s ultimate success will be the spread of word of mouth, aided broadly by social networks. He notes that company already has 66,000 “likes” on Facebook.

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Jan 3
2012

Via iPad App, The Reintroduction of UT San Diego (The San Diego Union Tribune)

For newspaper publishers and newspaper readers, iPad apps tend to be nice-to-have but not especially important. Given the choice of rich newspaper apps like The New York Times and Wall Street Journal, I actually opt for the browser versions over the apps: I can see a lot more content at one glance; they’re updated more often; and they load faster.

But I’ve found that newspaper apps for “lite” newspapers much better. USA Today’s headline and short story format is perfect for the iPad. The Washington Post (not such a lite paper) has a great iPad app, too.

In early December, The San Diego Union Tribune –a truly lite newspaper but with good local news and features– also launched an iPad app. The result is vastly superior to the print and browser version of the newspaper. More than 11,000 downloads have already taken place.

The UT’s iPad launch coincides with the elevation of digital chief Mike Hodges to president and COO, and today, a rebranding of the newspaper company, which recently changed hands, to UT San Diego. The new name also does away with the dated “Sign On San Diego” city guide moniker.

An announcement on the company’s website notes that “We will now use one company name and logo on all of our media products and communications: U-T San Diego. This change marks a new era in our company’s history. It will help us unify our print and digital products under a single brand with a clear and consistent expectation of quality. SignOnSanDiego.com is now UTSanDiego.com, to match the nameplate of the newspaper and our newly released iPad app.”

Hodges, a digital real estate marketing vet prior to joining Freedom Communications and then The UT, has been responsible for several new revenue initiatives. These include a heavy emphasis on the local daily deal, bolstered by the acquisition of Discover SD, an events guide and deals platform for a younger demographic.

Hodges notes that the iPad app was specifically designed to have an entertainment orientation. “The primary time that people are looking at it is after 6 PM , when people want to lean back after dinner and watch TV. They’re often reading the App as well,” he says.

The App, designed by MindGruve Interactive, is geo-enabled for traffic and Surfline surf reports. It features a FlipBoard-like news page, along with drop down “sections” for easy access.The sections include a full graphic on the Daily Deal – it shows up very well. It also prominently highlights features that were obscured in print and on the website, including arts, photos and videos.

Notably, in an effort to keep it simple, The UT App doesn’t offer newspaper content such as comics, a television programming guide, letters to the editor, user generated content or local news – although Hodges says a major local initiative will launch in early January. Other Phase 2 items will include more in-depth, iPad-only content. It might also include more localized weather (the temperature in the San Diego region varies by as much as 15 degrees from one area to the next).

Much has been made of the iPad’s appeal for advertisers. The charter advertiser for the UT’s free phase is Cadillac. When the App goes to a premium model next quarter after an introductory period, sponsorship will be available for multiple sponsors on a premium basis.

Pricing for the App, however, is still being finalized. When it is introduced during Q1, there is likely to be an a la carte three month subscription for users who just want the App, especially those outside the San Diego area. My guess is it might be priced in the neighborhood of $5 a month. But there will also be bundles for people who want seven day delivery, or three day weekend delivery.

We’ll see whether The UT pulls the trigger on a firewall for the App. Several other publishers have announced plans to charge but haven’t done so.

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Dec 28
2011

Revisiting Favorite Local Onliner Posts From 2011

With IPOs from Groupon and Angie’s List, and IPOs in the offing for AutoTrader and Yelp, 2011 has been a big year for local online media and marketplaces.

I posted 177 posts. Some were “newsy.” Some were reviews. Some were basically conference coverage. A disproportionate amount of them focused on the deals space. While I hope the posts are thoughtful and objective, none, hopefully, offended anybody.

Thanks to all the Local Onliners out there and Happy New Year. Here are some top posts and personal favorites worth re-reading….

Top Takeaways from ILM West

ILM West: Google Exec Jeff Aguero Discusses Local Efforts

Reading Yelp’s S1:Rapid Growth, Amidst Challenges

Reassessing Groupon Prior to Its IPO

BOLO 2011: Agencies on Social Media, Integrated Marketing

‘Digital First’: A New Model for Newspapers

Angie’s List Provides New Details in S1

The ‘Common Elements of Successful Promotions’

So — Do We Buy Shares in Groupon? 8 Big Qs

Google Re-Thinks The Purchase Funnel: ‘Zero Moment of Truth’

ILM East: FourSquare Aims for SMBs (and National Marketers)


Kara Swisher with me at ILM West

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Dec 22
2011

Vertical Deals Continue to Spread

More vertical deals are being introduced, as vertical publishers with specific audiences seek to tie deals to existing content, and prove to have better conversion than watered down, one-size-fits-all approaches.

A few weeks ago, we wrote about Local Offer Network’s B2B efforts with Cardinal Health. Now, NimbleCommerce has been pushing on the vertical space, and announced today deals built around golf (GolfNow), kids (8moms by Kidville) and dining (Restaurant.com and Restoboom). GolfNow, for instance, will offer discount tee times and deals on golf-oriented travel, lessons and equipment.

The new offerings also anticipate building multi-merchant experiences, such as “stay and play” golf weekends with restaurant deals included. The additions make up for Nimble’s loss of OpenTable, which has dropped its deals offering.

“For vertical publishers, NimbleCommerce provides a number of advantages, including the ability to integrate deals tightly with content offerings,” notes a Nimble press release. “Publishers can offer the convenience of single sign-on, tie in to existing merchant portals and publisher content, and seamlessly deliver experiences and deals to mobile devices.”

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Dec 19
2011

CBS Goes Deeper with Local Content Via Examiner.com Deal

CBS plans to build deeper local online content by commissioning specific local topics for articles from thousands of writers at Examiner.com. Both parties were mum about whether there is revenue sharing involved, but did note that writers will receive a different payment plan than they receive on Examiner.com.

Leonard Brody, president of Clarity Digital, which is Examiner’s parent company, told BIA/Kelsey that the economics of the deal will make it profitable for both companies. Examiner has been approached by many media companies to lend its editorial resources. While such loaners of editorial resources aren’t likely to become a dominant revenue stream, “you may see us do a few more of these,” he says. CBS, for its part, is free to also work with other content aggregators and developers.

CBS brings to the table a network of 15+ city sites, such as CBS Denver, CBS Los Angeles, etc. Some sites have had customized Examiner.com content since December 5. “It is a great showcase, and brings great reach for content. It also provides strong credibility via the CBS brand,” says Brody.

While Examiner’s content for CBS will have some branding elements on it, the intent is not to bring people to Examiner.com, Brody emphasizes. It is CBS’ audience. CBS Local Media President Ezra Kucharz adds that the deal with Examiner is “a great way to augment our great content in local markets.”

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Dec 16
2011

Top Takeaways from ILM West

We’ve wrapped ILM West in San Francisco this week — another terrific show. Lots of great stuff. Thanks very much to the 50+ speakers, 32 sponsors, nearly 600 local leaders and various #ILMWest Tweeters who participated.

Now our attention is focused back on our research and analysis… and to ILM East March 26-28 in Boston, featuring an initial lineup that includes the great Ted Leonsis (here’s his Wikipedia entry), Jason Calacanis (CEO, Mahalo) Michael Zimbalist (dean of NY Times research), Jay Herratti (CEO, CityGrid), Michael Silberman (GM, NYmag.com); Charlie Kim (CEO, Next Jump); and Merrill Brown (Carnegie Fellow, co-founder MSNBC, Court TV, etc.)

Our goal with all the shows, of course, is to provide “context and contacts” for executives, entrepreneurs and investors building the local space. The testimonials now pouring in make us think that we were quite successful.

Internally, insights from ILM thought leaders, and the show’s in-depth research will definitely help the analysts from our six research programs shape the next waves of local innovation. Here are some of my personal takeaways:

1. No expectations of a runaway local winner. Some years, we think we’ve ID’d the next big thing. But this year, nobody really thinks that Facebook, Groupon, Living Social, Yelp or FourSquare is going to disrupt and run away with the entire market. This is one fragmented space. Google remains the only wildcard.

2. Time to rethink digital and traditional media separation. The New York Times, Washington Post, Morris and others have re-integrated their prints and online units. They’ve seen the light from Digital First. It gets better. The San Diego Union Tribune just named Mike Hodges, its digital leader, as president of the entire operation. But as Clark Gilbert points out, it is still important to delineate where it makes sense to integrate, and where it makes sense to keep operations separate.

3. Hail to the Phone! Or at least, to phone calls. As Marchex’s Matthew Berk brings up, the technology aids for search and discovery don’t point to replacing phone calls for leads. They point to reinforcing and supplementing phone calls. “The explosion of mobile is about being call-ready,” he notes.

4. There’s life in video and audio formats as add-on channels. We heard a lot from broadcasters at the show (i.e. Clear Channel CEO Bob Pittman). What really struck us is what a great local promotional add on they are to Internet verticals (i.e. IHeart Radio). That’s mostly what they are.

5. We’re all in the games business – at least, a little bit. Kara Swisher disagrees, but games are being deployed in many walks of local, with new demographics, added frequency and stickiness. Just looks at what GrubHub is doing. It is something that leads providers learned years ago.

6. The deal platforms appear to be interchangeable, with little changing costs. We’ve been impressed by the development of white label deal platforms. But it was kind of shocking for us to see several major media outlets give so little credit to their platform providers.

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Dec 15
2011

ZVents Sold to eBay’s StubHub

The events listings space has taken a number of twists and turns with Zvents trying to steer people to retail events as a business model, and also become a media driver in its own right; Eventful focusing more and more on Hollywood studios and TV shows to drive viral demand for their entertainment properties; GoldStar focusing on quiet, sophisticated events; and others focusing on social media and transaction hybrids.

Not everything has worked out as planned. Today, ZVents announced that it has been sold to eBay’s StubHub. For StubHub, which is a reseller/scalper of events, it will get a chance to work ZVents’ list of events from 140,000+ local marketers and promoters. Typically, 60,000 events are listed at any one time.

It — along with other eBay properties — may also seek to do more with Zvents large network of newspaper partners. But that would likely be a second phase, if ever.

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  • Events

    ILM East: The Largest East Coast Local Show
    Boston March 26-28

    Keynotes
    Ted Leonsis, Vice Chairman of the Board, Groupon +++
    Jason Calacanis, CEO, Mahalo
    Michael Zimbalist, VP, Research Operations, New York Times
    Jay Herratti, CEO, CityGrid
    Leslie Berland, SVP, Social Strategy, American Express
    Michael Silberman, GM, NewYorkMag.com

    Featured Speakers
    Bill Bice, CEO, BoomTime
    Merrill Brown, co-founder. MSNBC.com, Court TV
    Geoff Cramer, CEO, Social Made Simple
    Juan Delgado, Managing Director, Americas, Perform!
    Jim Douglass, EVP, Cartera Commerce
    Jere Doyle, CEO, EverSave
    Walt Doyle, CEO, Where
    Josh Fenton, CEO, GoLocal24
    Adam Japko, CEO, Digital Sherpa
    Maria Kermath, Dir., New Tech, AT&T Advertising Sales
    Mark Josephson, SVP, AOL Local
    Charlie Kim, CEO, Next Jump
    John McIntyre, CEO, Pixelfish
    Scott Maxwell, Sr. Managing Director, Open View
    Randa Minkarah, SVP, Revenue, Fisher Communications
    Randy Parker, President, SMB Apps
    Mark Schmulen, GM, Social Media, Constant Contact
    Andy Slater, VP, Digital Agency Sales, Katz 360
    Andrew Shotland, Publisher, Local SEO Guide
    Christopher Tippie, CEO, FindNSave
    John Valentine, VP, Scvngr/Level Up
    Darren Waddell, EVP, Reply.com
    Zohar Yardani, CEO, Main St. Connect

    Welcome

    Thanks for coming to my personal site. Most of the content on this site is also found on BIA/Kelsey’s Local Media Watch, which includes material from other BIA/Kelsey analysts. I am a Vice President with BIA/Kelsey, and am focused on the Marketplaces research program.

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