Stubbs at Primedia: Updating a ‘Shopper’ Company


It has been over 90 days since former Yellowpages.com President Charles Stubbs took the helm at Primedia, the publisher of apartmentguide, rentals.com, newhomeguide.com and DistribuTech. We’ve followed Stubbs for a long time, and have naturally been curious about his game plan. Primedia, after all, has been challenged, as have other “shopper” companies, by the transition to the Internet, and the tough climate in real estate (and autos, which it recently exited).

During an earnings call last month, transcribed by Seeking Alpha, Stubbs didn’t reveal very much, but indicated that he’ll work to continue webifying Primedia, while leveraging the print assets. His top priority is to reinvigorate the product as something which “consumers need, that are differentiated and develop leads for our customers.

“I see enormous opportunity to improve on these platforms and provide more compelling consumer products to drive growth in our audience and be the premium lead vehicle for our advertisers,” he said.

Sales execution and scale are also top priorities. “We must leverage our relationships and brand awareness to reach more markets and increase penetration,” said Stubbs, noting that the company has exclusive agreements for distribution inside CVS, Kroger, Blockbuster and Albertson’s.

Customer segmentation is another area of focus. “Successful companies understand that there is no one size fits all solution where we will be focused on developing a targeted approach to each of the segments that we serve. Not only will that help us to better monitor our current segments but also define new opportunities to grow our business.”

In making changes, however, Stubbs tacitly acknowledged that he doesn’t necessarily have a lot of money to play with. “I believe that we have a number of opportunities to grow our business that will not require a significant amount of capital investment beyond the cash flow we generate today,” he said.

Local Onliner Bookshelf: Schulz and Peanuts


Comic strips such as Popeye, Terry and the Pirates and Blondie marked the rise of the newspaper as entertainment in the early part of the 20th Century, and the top comic strip artists prospered greatly, some earning the equivalent of $1.8 million a year. But the success of Peanuts and its characters was in a class by itself.

At Peanuts’ peak in 1969, It was syndicated by United Features to 2000 newspapers. More importantly, it leveraged its presence to springboard additional channels for its characters in TV, amusement parks,ice shows, bedsheets and even the Apollo Space program (Apollo 10 was dubbed “Snoopy 1″), while serving as corporate icons for Ford, Met Life and Dolly Madison baked goods.

Author David Michaelis notes that the newspapers initially resisted the extensions, believing they owned Peanuts (they didn’t), and not realizing that the greater exposure only reinforced their own readership. This incredibly well researched, “insider’s” biography of Peanuts Creator Charles Schulz is a great and thoughtful read that is illustrated by hundreds of panels from Peanuts – Schulz’s life was out there for all to see. It doubles as one of the best business histories I’ve read.

JD Power: Auto Dealers, Dissatisfied, Ramp Up on Leads


Auto dealers have ramped up their use of online lead providers, according to a new Dealer Satisfaction study by J.D. Power, which was conducted in May and June with 4,141 respondents. They’ve gone from using an average of 5.6 lead providers in 2006 to 6.8 in 2008. In addition, more than half the dealers in the study said they subscribe to a lead notification program, which alerts dealers to an incoming lead via cell phone voice or text messages.

The jump in used car lead services suggests an underlying dissatisfaction with the quality and quantity of leads, says JD Power. On a scale of 1-1000, dealer satisfaction with leads is down to 581 from 613 in 2007.

Third party auto sites such as Cars.com are relying more on advertising. They are deemphasizing leads in favor of providing richer information that attracts car buyers. Their feeling is that there is a limited number of consumers willing to fill out lead cards, and that many leads are being sold over and over again and become stale. Many third party sites, however, say that their value is still judged by the number of leads they produce.

LA Times Unit Seeks Share of Real Estate Transactions


Real estate advertising revenues will give way to transaction revenues, at least in SoCal, as The Los Angeles Times Media Group teams with several partners to launch ZetaBid, a new site that will display and auction foreclosed homes and other properties. The other partners are London-based GoIndustry-DoveBid, an auction specialist, and CataList Homes of Hermosa Beach, a real estate brokerage.

Each of the partners will share fees on sold homes. For the sake of editorial neutrality, there will be an arms-length relationship between the newspaper (which has just folded its Sunday print real estate section) and the new entity.

“These businesses are transforming and (ZetaBid is) another way to participate in advertising revenue with a slightly different model,” said Venture Chairman Bob Bellack, who is president of digital media, classified and development of Times Media Group. “The traditional newspaper model doesn’t exist anymore,” he said, in the paper’s own coverage. “The next generation media company is a company that facilitates transactions and helps buyers and sellers come together.”

The first auctions are Sept. 27-28, which Marketwatch, in its coverage, noted will be accompanied by an extensive, multi-channel local promotional campaign that includes print advertising in the Los Angeles Times; broadcast advertisements through media affiliates such as KTLA; latimes.com; other local sites; real estate sites; and at the zetabid.com site itself.

Vertical SlowDown? Teresa Lawlor on Vertical Challenges

The development of verticals is an obvious growth strategy for newspapers, Yellow Pages, search engines and as standalones. The Kelsey Group projects that verticals and classifieds will make up 25 percent of interactive local revenue by 2012.

But nothing happens overnight. And at this point, still early in the game, there have been some initial disappointments with vertical results.

Teresa Lawlor, a consultant who specializes in vertical development and a former VP of Marketing for Media News Group (and before that, with DexMedia), has lived through a number of vertical startup efforts. She has learned that it is going to require a lot of patience, determination and luck.

“I definitely think there is a slow transition toward the verticals being the next big wave,” says Lawlor. “The opportunity is there. It has the potential to build audience, engagement, loyalty, partnerships and new revenue streams. But it requires a commitment to spending some time working out what verticals will be most easily and profitably leveraged, building community around them and hiring staff…. a little more open-minded about change and risk.”

Newspapers, in particular, are “scared to take the plunge because they don’t have the mindset, nor the personnel that know anything about this stuff. But I truly believe that this is the first step toward direct marketing for the newspapers ,” she says.

Yellow Pages are in a similar boat. “When I was at DexMedia (now RH Donnelley) about six years ago we were just bringing on verticals (health, auto, b2b, wedding, legal, dining, travel). It was a great idea - partnering with Edmunds.com, OpenTable, etc. to try to get a piece of the transaction and revenue share and introducing new products.”

But Lawlor notes that it was doomed to failure. “It failed because of changed leadership, but also largely because we didn’t integrate - the content wasn’t integrated with the listings and the self-serve piece. So users never saw them and we had so many legacy data issues and conflicts with the sales force around self-serve advertising and the low price point of online products vs. print. Sound familiar?” she asks.

Lawlor still believes the rise of verticals is going to be a critical part of the future. But getting them started in a time of crisis is going to be all the harder since there is less patience in tweaking things, looking at the analytics and getting them right . “Being a change agent in an industry that is treading water is a very challenging thing and takes time,” she says.

Google Ranks IYP Traffic; Adds to Ranking Confusion

iBegin head Ahmed Farooq is shaking things up by publicizing Google’s take on top IYPs. Per Google’s methodology, Citysearch leads the way with 7.4 million uniques, and a 3.2 percent reach. It beats YellowPages.com with 6.8 million uniques, and SuperPages.com with 6.2 million uniques. Next up are Yelp with 4.6 million uniques, and Local.com with 3.2 million uniques.

No surprise, this take on the data doesn’t make everyone happy. HelloMetro CEO Clark Scott, for instance, comments on Ahmed’s techsoapbox blog that “this is looking at a single domain for stats. We own 1500 city guides with their own Yellow Page data. i.e. HelloChicago, HelloSeattle, and HelloBoston. Combined we get over 3.4 million unique visitors a month. This is why we usually fly under the radar when these type (of) studies are done.”

Shawn the “Newbie” (yeah, right!!!) also thinks the study “must only be considering one domain. I know for a fact that YELLOWPAGES.COM is an entire network that includes AOL IYP, Yahoo Local, Yahoo IYP, 411.COM, Areaguides.net, Mapquest, MSN Live, addresses.com etc. There’s no way that a network like that comes 2nd to any url on your list.”

Web traffic ranking is a funny thing, and that’s why I cite it sparingly. Ben Saren at CitySquares, for instance, sent me some Quantcast stats showing how he cleans Citysearch’s clock in Beantown with 600,000 uniques expected for August. But those numbers, of course, are probably for his entire New England and New York network versus Boston.citysearch.com. Whether or not the numbers mean very much, as an industry booster, it is certainly nice to see the guys at CitySquares making progress.

Zillow Changes Self-Serve Ad Platform


Since launching self service EZ Ads in April 2007, Zillow.com has set a new standard for simple-to- buy, one price ads, and 13,000 (mostly) local advertisers responded. Typical ad spends were about $50.

Now as Zillow begins to have its inventory sold to 282 members of Yahoo’s newspaper consortium, it is rebranding EZ Ads as “Showcase Ads,” a self-serve platform that enables advertisers to buy “25, 50, 75, or 100 percent of the available ad views on searches for homes within a given zip code.” Advertisers are provided both the number of impressions they can expect to get with their purchase, along with real-time updates on their ads performance.

The company says it is making the change because advertisers are asking to be seen on every page, and also because Showcase’s descriptive branding is easier for newspapers to sell over the phone. It should also, of course, boost average ad spends while muddying up the buying environment (a little).

The ads run in 30 day increments, and pricing is based on the geographic location of the ad, and takes into consideration the online traffic the area receives, along with the local median home value. For example, 25 percent of page views in a dense Seattle ZIP code (98103) is promised to provide 13,000 impressions in 30 days and is priced at $136. Pricing in the rural Washington Zip code of 98244 promises to provide less than 500 impressions and costs $10.