Tag Archives: where2getit

Analytics Take Center Stage: Where2GetIt Acquires Brandify

Analytics are moving center stage for many “platform” companies previously anchored in features such as maps, search, deals, store location, directions, listing updates and enhancements.

The trend – a real one — was reinforced today by Where2GetIt’s announcement that it has acquired Brandify, the Washington D.C. area based provider of analytics for 26,000 local businesses.

Brandify provides feedback on digital marketing efforts based on 200 + variables, including reputation, local SEO performance, social engagement, competitor benchmarking, reviews and comments, business listing analysis, and locator traffic. Where 2 Get It envisions Brandify “bridging the gap between its online and offline features” with “real time local insights.”

Where2GetIt CEO Manish Patel, in a discussion with BIA/Kelsey, said that many of the company’s multi location customers — ranging from Ben & Jerry’s Ice Cream Shops to Hunter Douglas shades — have been asking for a more comprehensive solution.

“They are faced with knitting together a patchwork of point products and services to protect their brand, improve visibility, local listing management, and local monitoring,” said Patel. Brandify “scores” their effectiveness in key areas, and makes it easier for them to determine how effective they’ve been.

While Brandify will continue to be developed as a standalone service for small and medium businesses, it will also be integrated into Where2GetIt’s platform for national brands and multi-location services, Patel added.

Where2GetIt CEO Manish Patel is presenting a DEMO today at BIA/Kelsey’s Leading in Local: The National Impact in Atlanta

Retail Services Beyond Store Locators: Where2GetIt

Local retailers are increasingly going beyond store locators to drive sales. The extensions to store locators include brand locators, coupons, menus, trip planners, and even guides to where WiFi, non-smoking and RV parking can be found.

A leading vendor in providing retailer solutions is Anaheim-based Where2GetIt. Roughly 280 companies, and 550 brands are using Where2GetIt today, representing 700,000 brick and mortar locations. These include manufacturers, retailers, restaurants and agencies.

Brands that use Where2GetIt include such mainstays as Office Depot, Hancock Fabrics, Columbia sportswear, Mountain Hardware, Patagonia, Monster Cable, Mitsubishi Digital, Sony, ViewSonic, Outback Steakhouse, Red Lobster, Applebee’s, White Castle and Cracker Barrel. I ran across the firm looking for an Alpine car stereo, for instance.

The 25-person company got its start in 1997, when it won an assignment from Seiko to build online maps showing where its watches could be bought. Since then, Where2GetIt has extended its “locator” capabilities to a wide range of brand specific products.

It provides a “turkey locator” for Popeye’s Fried Chicken; a “running locator” for Rebok; a “pie locator” for Bakers Square; and a “job locator” for recruitment firms. What ties them all together is a focus on helping consumers find brand-name products.

Where2GetIt CEO Manish Patel says the firm’s “Business Locator” continues to be the firm’s mainstay – typically one of the two most used features on a retail website. But the supplemental products have become increasingly important to the firm’s business model, which is based on licensing. For instance, adding coupons to Popeye’s site doubled the chain’s website traffic, he says.

The firm’s other services tendered tend to be more strategic (i.e. future oriented). Firms such as Office Depot, for instance, use Where2GetIt’s mobile products. They include mobile locators, mobile browsers, SMS text messaging, and toll-free 800 interactive voice response.

The firm is also heavily engaged in site analytics to drive sales conversion. “We try to figure out how far people will drive” using crowd sourcing and other techniques, says Patel.